Why is the sensor offline/showing no signal?
Why the sensor says it is offline
Sensors can go offline for various reasons:
- Internet issues
- Restarting after an update
- Technical problems
- The device has been turned off, for example if a resident has passed away.
Internet connection problems can also cause a device to lose signal periodically. If you notice that a sensor is offline for an extended period, it may be due to a more persistent issue. In such cases, please contact our support team so we can quickly address and resolve the problem to ensure that the sensor is functioning properly.