Why is the sensor showing an incorrect icon?

A brief introduction to how our sensor understands the room

Everything the sensor sees is automatically understood by the computer and translated into icons. These images and texts are what we send on to you.

For the computer to understand what it sees, it must have seen the situation before. You can compare it to a baby needing to see many cats and dogs before it can begin to understand the difference between them. So if we want the sensor to understand what it means when someone kneels on the floor, we need to give it many examples of people kneeling on the floor. The more times the sensor sees the situation, the more confident it will be in understanding what is happening and it will improve over time. 

Reporting incorrect detections

We always appreciate you letting us know if you experience a problem. If you write to us in the support chat and describe the situation in detail (especially who it happened with, when, and what the correct event was), we can get back to you and keep you updated while we investigate the situation.

You can also click 'This is Incorrect' on the mobile app and it will immediately send the activity to our team. 

Possible causes of incorrect detections from the sensor

The sensor sees a room or situation it hasn't seen before

If the situation is unusual, some training of our system might be needed. This could include the placement of a stuffed animal on a chair, a doll, or even a pile of pillows. 

The resident is partially obscured from sight

Another situation could arise if a resident would be difficult to see even if you were in the room yourself. This could be if they are in a living room or bathroom and therefore only partially visible, or they are lying in their bed but covered by a large duvet. This is something we are constantly working to improve, and if you tell us when it happens, we can train the system to better understand that situation in the future.

A staff member registered as a resident

Our system is designed to know the difference between a resident and a staff member, however from time to time, it can be incorrect. Flag the incorrect detection via the support chat, and we can work to improve this. 

A shared room mixing up residents

Teton works in apartments that are shared between two residents - whether partners or roommates. However, it's possible the system may occasionally send detections for the incorrect resident. If you notice this happen frequently, reach out to us to confirm which part of the room each resident sleeps on (window/door side of room, left/right side of bed), as this helps us to improve accuracy. 

Accurate notifications and whereabouts is a critical part of Teton, and we appreciate your support in identifying when misdetections occur.